Best Practices in Customer Care & Service Delivery
WORKSHOP OBJECTIVES 1. To provide a platform for challenging traditional ways of Managing Customers and Service Delivery. 2. To provide the opportunity for benchmarking and Continuous Improvement in customer care and service delivery. 3. To help Participants discard and abandon outmoded customer care and service delivery Practices, policies, processes and beliefs. 4. To help Participants become World-Class Executives and Business Leaders in customer care and service delivery.
WHO TO ATTEND - Marketing Directors, Managers and Officers. - Executives interested in Customer Care and Service Delivery.
COVERAGE The workshop will cover: - Introduction to Best Practice. - New Trends in Customer Care and Service Delivery. - Best Practices in Customer Care and Service Delivery. - How to Achieve More and Better with Less in Customer Care & Service Delivery. - How to Sustainably Enhance Performance and Productivity in Customer Care & Service Delivery.
WORKSHOP PROFILE This workshop is meant to update and to provide Marketing and Sales Directors, Managers and Officers with the latest ideas, knowledge and techniques in Customer Care and Service Delivery. It will give Participants the opportunity to pause and to refresh their thinking about Customer Care and Service Delivery, their role in the organisation and how best Practices and technology are changing Customer Care and Service Delivery.
OUTCOMES The workshop will lead to new ways of Managing Customer Care and Service Delivery as well as stimulate creativity, innovation and generate enthusiasm amongst Marketing and Sales Directors, Managers and Officers.
DATE To be agreed upon.
VENUE In-House.
COST The cost is GH¢ 2,000 per head or a flat cost of GH¢ 30,000 for less than 15 Participants.
